Support

Activate a PitStop Pro or Server subscription licence via your Enfocus account; the licence is tied to your email address, not to a single computer.

Enfocus Switch administration needs attention for UNC paths, user configuration, virus scanning and open ports. Everything you need to know on one page.

After restarting a VM, Enfocus licences can break. Prevent this by fixing the MAC address and VM identifier and deactivating licences beforehand.

The Adobe plug-in seems gone while the connector is still there. Every connector with an export function in Adobe needs a plug-in — free to download from Enfocus.

After upgrading Connect You 11 to 12, settings can wrongly remain in the export plug-ins. Here is how to remove a PDF export style easily.

GrafiStore offers two SLA types: standard support or a Cooperation Agreement with priority, expert help and a one-business-day response time.

Securely expose MultiPress to the internet and connect it to GSApi via an API user. Five steps from web-server setup to a working connection (HTTP 200).

Since ISO 12647-7:2016, stricter Delta-E tolerances apply: up to ∆E 2.5 for spot colours and ∆E 3.0 for process colours, better aligned with human colour perception.

ISO Coated v2 and FOGRA39 are similar (330% ink coverage) but differ in grey build-up: ISO Coated v2 uses more black and is the more stable, newer version.